Frequently asked questions

Questions? Start here.

Before you start a project, you probably have a few things you want to understand. Here's what clients commonly ask us about how we work, what we build and what it is like working with Brajola.

Working with Brajola

Brajola helps businesses solve problems through two core areas: Web Solutions and Business Consulting. That can mean creating a new website, improving an existing digital experience, clarifying how a business presents itself, or helping a business make better decisions around its digital presence.
We work with businesses and organisations that want to improve how they present themselves, communicate with customers or solve a specific business problem. The size of the business matters less to us than the problem we're being asked to solve.
No. In fact, sometimes the most useful thing you can give us is simply an explanation of what isn't working. We'll help you understand the problem and determine what the appropriate next step should be.
Yes. A new website isn't always the answer. We can review an existing website, identify what is holding it back and recommend what should be improved.

Web Solutions

Yes. We can take a project from strategy and structure through UX, interface design, development and launch. The exact process depends on what the business actually needs.
Absolutely. We can look at the existing experience, understand where users are struggling and redesign the important parts rather than changing things simply for the sake of making them look different.
Yes. Our approach is mobile-first. We design the experience around real user behaviour rather than simply shrinking a desktop layout onto a phone.
Yes. Depending on the project, Brajola can take responsibility for both the design and development of the digital experience.

Business Consulting

It depends on the problem. Consulting can involve looking at positioning, customer experience, digital presence, business communication, opportunities for improvement or helping you decide what should happen next. The objective is clarity and useful action — not a long document that sits on a shelf.
Yes. Not every business problem requires a website. If the problem is primarily about business clarity, positioning, customer experience or deciding what to do next, consulting may be the better starting point.
Yes. We would rather recommend the right solution than sell something that doesn't solve the real problem.

Projects & Process

There isn't one fixed timeline. A focused website project can take significantly less time than a complex digital product or broader consulting engagement. Once we understand the scope, we'll give you a realistic timeline rather than an arbitrary number.
Project cost depends on the problem, scope, complexity and level of involvement required. We prefer to understand what you're trying to achieve before giving a recommendation and estimate.
We'll review what you've shared and get back to you about the appropriate next step. That may be a conversation, a clarification or a recommendation about how we should approach the problem.
Yes. Projects can be managed remotely using structured communication, meetings and shared project materials.
Ready when you are

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